To view the ACCC Guidelines on Repairs, Replacements, or Refunds, please click this link: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund


RETURNS

1.1 – Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

1.2 – To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.3 – Buyer will pay return postage of all items.

1.4 – Please note that a 15% handling fee may be charged for returns of items that are found to still be serviceable despite claims. In these cases you will be required to pay return postage to have the items returned to you.

1.5 – To complete your return, we require a receipt or proof of purchase. If you are a registered user, this can be found under your user dashboard.

1.6 – Please do not send your purchase back to the manufacturer unless otherwise instructed.

1.7 – There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 90 days after delivery

1.8 – Consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

1.9 – We do not offer refunds for change of mind

1.10 – Please ensure that you understand order time lines, including for orders that are out of stock or custom orders

1.11 – We do not offer refunds on custom orders once the manufacturing process begins


Refunds (if applicable)

2.1 – Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable timeframe for the method of purchase.

Please note that the 15% handling fee mentioned in Para 1.4 may be applicable

2.2 – Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@4wddiy.com.au

2.3 – Sale items (if applicable)
Sale items will be refunded at the sale price, not the price of a fully priced item.

2.3a – Items that are placed on sale after purchase
If you purchase an item and it is later placed on sale, 4WD DIY is under no obligation to refund the difference

2.4 – Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@4wddiy.com.au and we will advise of shipping address

2.5 – Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

2.6 – Shipping of returns
To return your product, you should contact us at sales@4wddiy.com.au and we will advise of mailing address.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

2.7 – If the item has been shipped to an incorrect Address, the buyer is responsible for the cost of re-shipping. 4WD DIY will issue you an invoice for the cost of shipping.

2.8 – Please note,  most of our products are shipped direct from suppliers/manufacturers to yourself, not all return addresses will be the same. Occasionally the Manufacturer may request that the item be sent direct to them for examination.

2.9 – From time to time glitches may occur in our software and  product may be displayed with an incorrect price, where possible we will try to honour the prices listed, however on occasion prices may be wildly inaccurate due to software issues and in these cases we will issue a refund in full and inform you that the order has been cancelled. We apologise in advance for any issues this may cause.

2.10 – If an item is simply missing parts, it is at our discretion to simply send the missing parts

2.11 – At times lags in our system may mean that out if stock products are not available, if this is the case, we will issue a full refund on the unavailable items.

2.12 – If an out of stock item is due back in stock, we will contact you to discuss if you would like to wait.


SHIPPING

3.1 – Please note that packages are sent via varied carriers, with a combination of Free and Express shipping methods.

3.2 – 4WD DIY takes no responsibility for loss or damage by shipping companies, however we will make our best steps to locate any packages that may become lost in transit for you

3.3 – Various shipping manufacturers have their own terms and conditions, for details please refer to the shippers website for terms and conditions

3.4 – If a shipping number is provided, it is pertinent that you contact the shipping companies in the first instance when enquiring about your packages.

3.5 – All shipping times quoted on this website are BUSINESS DAYS, and not Calendar Days. Please note that as some items are shipped from international origins, international public holidays and festivals may cause unexpected delays. These are out of the control of 4WD DIY.

3.6 – Please note that a lot of our products are sent via Dropshipping, as such we have little control if the originator of the package has an excessive handling time due to low stock levels that they have not communicated to us. If such a situation occurs, we will inform you at the soonest possible opportunity and we will offer a refund if the timeframe would be unreasonable to an average person. This also means that many of our products are shipped from different locations and your order may be shipped in multiple shipments.

3.7 – 4WD DIY reserves the right to wait until Afterpay and ZipPay purchases clear into our accounts before processing orders, this process can take 3-5 Business days.

3.8 – All express postage options will be dispatched as soon as possible, tracking number (if available) and shipping provider will be notified to customers when products are shipped.

3.9 – Not all parcels are sent with a tracking number, if a tracking number is available, we will provide it to you.

3.10 – 4WD DIY uses Aftership to notify customers of tracking updates, by ordering from us you agree to receive these updates.

 


Fraud

4.1 – We have received reports in the past from customers that a purchase was conducted without their authority.

4.1a – In the cases of Credit/Debit Card Transactions, we will immediately notify Stripe, our Credit/Debit Card Processing Gateway

4.1b – In the Cases of Afterpay Orders, we will immediately notify Afterpay

4.1c – In the Cases of Zip (ZipMoney and ZipPay) orders, we will immediately notify Zip

4.2 – In the case of all orders, we will notify the relevant Police Authority as well as provide details to the Australian Cybercrime Online Reporting Network (ACORN) so that they can investigate

4.3 – In these cases refunds will be held until an investigation is completed by Police, ACORN, or the Payment Gateway and an outcome is reached to the investigation.

4.4 – We would encourage you to also submit a report to Police, ACORN and your financial service provider to protect your accounts. If possible, please send a copy of police report details to us as well so we can forward this to the investigating agencies to also assist in the investigation.

4.5 – Whilst an investigation is ongoing, please be aware that your accounts will be prevented from making any further orders on our website until the issue is resolved. We will do this by freezing your account as well as holding any payments processed via our payment gateways.


Huracan Fabrications Terms & Conditions

SHIPPING

Where do you ship to?
-Shipping is mostly Australia wide except to postcodes listed below. Our system should automatically inform you if we do not ship to your postcode.

How long does shipping take?
-We strive to ship the very next business day after payment, however this may not occur in some cases.

Will I get a tracking number?
-Yes, tracking numbers are emailed out to you after your kits has been shipped for orders with tracking.

WARRANTY

What are your warranty terms?
-Huracan fabrication guarantees the structural integrity of the steel used for the life of the vehicle

RETURNS

What is your returns policy?
-Returns are accepted – buyer pays return postage and Huracan fabrication will refund the full cost of the item less delivery.

Legalities

Is this engineered?

-Any seat modifications must be sighted by a certified engineer within your state of registration and mod-plated accordingly. This certification cannot be supplied by any aftermarket manufacturer as correct installation must also be verified.

-We have, however, had our kits legally engineered in every Australian state. So there will be no issues passing these tests if you wish to go down that route.

(Please note that above are a direct copy from Huracan Fabrication)


RAM® National Products, Inc. Limited Lifetime Warranty

This warranty is expressly limited to purchasers of RAM® products from RAM® or RAM® authorized resellers.

The warranty is limited to RAM® mounts and components.

The warranty does not include any device mounted or attached to a RAM® mount, such as a phone, GPS, computer or other device.

This warranty does not cover any product or part that has been abused, worn out, heated, ground or otherwise altered, used for a purpose other than that for which it was intended, or used in a manner inconsistent with any instructions regarding its use.

THIS WARRANTY IS EXCLUSIVE AND NATIONAL PRODUCTS INC. MAKES NO OTHER WARRANTY OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, WITH RESPECT TO THE PRODUCTS MANUFACTURED AND SOLD BY IT, WHETHER AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER MATTER.

No agent, employee or representative of National Products Inc. has any authority to bind National Products Inc. to any affirmation, representation or warranty concerning National Products Inc. products or parts, except as stated herein.

If any product or part manufactured by National Products Inc. is found to be defective by National Products Inc., in its sole judgment, National Products Inc. will, at its option, either repair or replace such defective product or part.

THIS REMEDY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE FOR ANY DEFECTS IN THE PRODUCTS OR PARTS MANUFACTURED AND SOLD BY NATIONAL PRODUCTS INC. OR FOR DAMAGES RESULTING IN ANY OTHER CAUSE WHATSOEVER, INCLUDING WITHOUT LIMITATIONS, NATIONAL PRODUCTS INC. NEGLIGENCE. NATIONAL PRODUCTS INC. SHALL NOT IN ANY EVENT BE LIABLE TO ANY BUYER FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND, WHETHER FOR DEFECTIVE OR NON-CONFORMING GOODS, NEGLIGENCE, ON THE BASIS OF STRICT LIABILITY OR FOR ANY OTHER REASON.

There is no upgrade on products, only replacement of defective components. The purpose of this exclusive remedy shall be to provide the buyer with repair and replacement of products or parts manufactured by National Products Inc. found to be defective in materials or workmanship or negligently manufactured.

Please note that the NPI Lifetime Warranty does not cover any electronic components integrated in the RAM® mounting system.

All IntelliSkin™ and electronic products are covered by a 3 year warranty to be free of manufacturer’s defects from the date of purchase.

Additionally, certain materials and components are considered general wear items and are not covered under the lifetime warranty. Wear items consist of, but are not limited to, suction cups, foam pads, rubber feet, etc.


Backorders

Please note that from time to time products may be placed on Backorder.

This means that your products could take up to 12 weeks before being shipped.

You will be notified at checkout of products being on backorder, and as a result of continuing to purchase these products, you have acknowledged that you are aware that there is a potential wait time of up to 12 weeks.


UNDELIVERABLE POSTCODES for some items

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs.

Orders with no shipment service will be cancelled and refunded automatically.

We are sorry for this inconvenience.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

<h2>Specified Items</h2>

SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY

<h2>Certain Bulky Items</h2>

State Postcode
NT 0800-0999
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
SA 5701
WA 6055
TAS 7151
WA 6215-6699
WA 6700-6799

KPD Products

Warranty

What do we cover?
KPD 4×4 cover all items they sell for a minimum of 12 months for parts and manufacturing from date of purchase. If a warranty is authorised, KPD is only obligated to cover the replacement or re-issue of the original parts. Under no circumstances is KPD4x4 liable for any costs involving shipping, removal and replacement labour costs or other associated work. The warranty is strictly a parts only coverage. 

Returns

CAN I return my goods? 
Items can be returned if they have not been fitted to a vehicle. If they have been fitted to a vehicle, we cannot accept any returns. If the issue is warranty related, please contact us first. 

WHEN do items need to be returned by?
Items can be returned within 30 days of purchase. 

WHERE do items need to be returned to?
Items need to be returned to our location or a nominated supplier at our discretion. Contact us prior to returning product. 

HOW do customers return items?
Please contact us prior to returning the item. We can discuss what the issue is and attempt to rectify it prior to a return if possible. 

SHIPPING for returns?
The customer is responsible for all return shipping. Original shipping costs at the time of the sale are an unrecoverable expense, therefore are non-refundable. 

CREDIT for returns?
Customers can choose between a refund, store credit or replacement item. Depending on the circumstances, we will offer all options and the customer can decide what suits their requirements. We reserve the right to deduct a 15% restocking fee if the return is due to change of mind, there is no defect with the goods, or the returned goods are not fit for resale as new parts. 

Packing materials?
Returned items preferably should be in original packaging, however, we understand that some items it may not be possible, therefore please discuss this at the time of the return. 

Shipping
 

Where can I get my goods shipped to?
You can arrange to get your goods shipped to any residential or business address. We prefer that you get your goods sent to a business address where there is someone in attendance at all times during business hours. If you choose a residential address you may inform us of a safe place at that address for the courier to leave the goods. This is called an Authority to leave without signature (ATL). If you do not provide an ATL then you will be responsible for arranging collection of your goods if no one is available to sign for them on the first attempt of delivery. 
 

What happens if I am not home at the time of delivery?
Due to increasing accessorial costs from our shipping carriers we do not authorise redeliveries to residential addresses. If you would like your goods to be redelivered after a failed delivery attempt a $22 fee must be paid prior to the redelivery being authorised. Your other option is to arrange pickup of the goods from the nearest depot. If a redelivery does occur we reserve the right to invoice this cost to the customer. This is applicable for any sales channel being over the phone, website, ebay, or any other method.